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SHIPPING INFORMATION
RESTRICTIONS AND DISCLAIMERS
About Freight Forwarding Addresses
We are unable to ship to Freight Forwarding or shipping companies as we cannot accept liability for lost or damaged parcels sent to these addresses. Please note that if an order is placed with a Freight Forwarding address it will be cancelled during order review.
Brand Exclusions
Please note that there are a number of brands and products that we cannot deliver to specific regions or countries. Specific listing and description of these products shall be undertaken here soon.
Hazardous Products
Certain items that we sell (nail polishes, fragrances, aerosols) are classed as ‘hazardous materials’ (HAZMAT) by our shipping partners.
Specific listing and description of these products shall be undertaken here soon.
Taxes & Duties
International Deliveries on orders destined for certain countries outside of the United States are shipped on a DDU (delivery duty unpaid) basis.
DDU means you may be liable to pay local sales taxes and customs duties on arrival of your order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that The Innate Rose is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
For any other probing questions or challenges you may have concerning our products and online shopping platform, Get in Touch with us and you will receive instant assistance. Thank you for being our most valued customer.